Privacy Policy | Novasask Education and Immigration

Last updated: 16 October 2026

This Privacy Policy explains how Novasask Education and Immigration ("Novasask", "we", "us", "our"), 217, Mahek Icon, Nr. Sumul's Master Chef, Sumul Dairy Road, Surat-395003, Gujarat, India, collects, uses and protects personal data when you use our website www.novasask.com, including this blog, and our coaching, consultancy and travel services. We process personal data in line with India's Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

1. Information we collect

Information you give us

Inquiry forms: your name, mobile number, email address, the service you are interested in and your message.
Comments: your name, email address and comment. Your email address is never shown publicly.
Newsletter: your email address and, if you give it, your name.
Verification codes (OTP): to stop spam and fake requests, we may send a one-time code to your email address or WhatsApp number before accepting a comment or inquiry. We store the email address or number, the time and a secure (hashed) version of the code. Codes expire after a short time.
Coaching and mock tests: if you join our IELTS, PTE, Spoken English or other classes, we keep your name, mobile number, email address, course and batch details, a registration number, and your mock test scores and trainer remarks.
Study abroad, visa and travel services: when you use these services you may share documents such as academic records, passport details, test scores, financial documents and travel details. These are handled under the agreement you sign with us and used only for the service you asked for.

Information collected automatically

Technical data: when you submit a form or comment we record your IP address, browser (user agent) and the page you used. We use this for security, for example to block spam and repeated submissions.
Cookies: see section 5.

2. How we use your information

To answer your inquiry and contact you about the services you asked for, by phone, email or WhatsApp.
To verify your email address or mobile number with a one-time code.
To publish your comment after it is approved and to tell you when it is published.
To send our newsletter, if you subscribed.
To record mock test results, show them to you on our results page (only after you enter your registration number and registered mobile number or email) and email them to you.
To provide the coaching, counselling, admission, visa and travel services you have signed up for.
To keep the website secure and prevent spam, fraud and misuse.
To meet our legal, tax and accounting obligations.

We use your data only with your consent or where the law allows it. We do not sell your personal data.

We share personal data only when needed to provide our services:

Service providers that work for us, such as our website hosting company, our email and newsletter service (to send OTP, comment, result and newsletter emails) and Meta Platforms (WhatsApp Business) when we send a code or message on WhatsApp.
Universities, colleges, test providers, embassies and immigration authorities, and airlines, hotels and travel suppliers, but only when you ask us to apply or book on your behalf.
Google, which serves advertisements on this website (see section 5).
Government or law enforcement authorities, when the law requires it.

Some of these providers may store data outside India. Where this happens, we share only what is needed and only as permitted by Indian law.

4. How long we keep it

Inquiries: up to 5 years, so we can follow up on your plans.
Verification codes: deleted automatically within a day.
Comments: as long as the comment is published, or until you ask us to remove it.
Newsletter: until you unsubscribe.
Student records and mock test results: for the duration of your course and up to 5 years after it, unless you ask us to delete them earlier.
Client files for admission, visa and travel services: as long as our agreement and applicable law require.

5. Cookies and advertising

Our website uses a small number of cookies: a session cookie that keeps forms and the admin area working securely, and a cookie that remembers that you accepted our cookie notice.

We use Google AdSense to show advertisements. Google and its partners use cookies to show ads based on your previous visits to this and other websites. You can turn off personalised advertising in Google Ads Settings, and learn more in how Google uses information from sites that use its services.

You can block or delete cookies in your browser settings. Some parts of the website may then not work correctly.

6. Security

We use secure (HTTPS) connections, restricted admin access with hashed passwords, and verification codes stored only in hashed form. No method of sending or storing data over the internet is completely secure, but we take reasonable steps to protect your data. If a data breach affects you, we will inform you and the authorities as the law requires.

7. Your rights

You can ask us to:

tell you what personal data we hold about you and how we use it;
correct, complete or update it;
delete it, when we no longer need it to provide a service or meet a legal obligation;
stop sending you marketing messages or newsletters;
let someone you nominate exercise these rights if you die or become unable to do so.

You can withdraw any consent you gave us at any time; this does not affect anything we did before you withdrew it. To make a request, contact our Grievance Officer (section 11). If you are not satisfied with our response, you may complain to the Data Protection Board of India.

8. Children

Many of our students are under 18. If you are under 18, please use our forms and services with the consent of your parent or guardian. Parents and guardians can contact us at any time about their child's data.

9. Links to other websites

Our articles link to universities, government websites and other resources. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

11. Grievance Officer and contact

For any question, request or complaint about your personal data, please contact our Grievance Officer. We will acknowledge your request and resolve it within 30 days.

Mr. Manoj M, Grievance Officer
Novasask Education and Immigration
217, Mahek Icon, Nr. Sumul's Master Chef, Sumul Dairy Road, Surat-395003, Gujarat, India
Phone: (0261) 3175370 · Email: info@novasask.com